Returns & Exchanges
Last updated on June 23, 2025
We want you to be completely mesmerized and proud of your new Cryptid & Kin swag! If for any reason you are not satisfied with your merch, we will exchange or refund your purchase within 14 days after the estimated delivery date. We cover all costs to exchange or return the item(s), no hidden fees, no tricks, just great customer service! The only thing we ask is that your merch is unused and in its original packaging.
How does it work? Contact us by emailing info@cryptidandkin.com, to let us know why you are exchanging or returning. Once your exchange is authorized, you’ll receive step-by-step instructions and a pre-paid shipping label via email. Send your order back in its original packaging and you’ll receive your instant credit to the site to choose different items. If you don’t use your entire credit, we’ll shoot it back to your card once your exchange order is completed! Just returning? We will issue your refund as soon as we receive your order back and it passes inspection.
What items are non-refundable?
- Free Gifts or Promotional Items
- Items Marked as “Final Sale”
*CRYPTID & KIN LLC reserves rights to refuse returns at its sole discretion. This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
For more info on returns, please read our FAQs.