frequently asked questions
SHIPPING
Orders are processed the day they are received & shipped either that same day or the next business day (Monday-Friday). Any orders placed on weekends will be processed Monday morning. We know you can’t wait to show off your new Cryptid & Kin merch, so we get them out to you as quickly as we can!
For domestic orders, we offer two shipping options: Standard or Express Shipping.
After processing, shipping times vary depending on the type of shipping selected at checkout.
– Standard shipping is 3-4 business days once shipped
– Express shipping is 1-2 business days once shipped (no deliveries on Saturday or Sunday)
*PLEASE NOTE: These are estimated delivery times and we cannot guarantee that you will receive your order in the timeframe stated.
INTERNATIONAL: If you ordered internationally please know that your package will need to go through an inspection at customs, which could lengthen delivery.
TRACKING / ORDER STATUS
Keep an eye out! A shipment confirmation email with a tracking number will be sent to you from Cryptid & Kin, as soon as we ship your order. NOTE: The tracking link can take 24-48 hours to show any updates.
For additional courier tracking, you can also visit the USPS website below. Copy and paste your tracking number in the Search or Track Packages area: USPS
CHANGE MY ORDER
RECEIVED THE WRONG ITEMS
EXCHANGE / RETURN POLICY
We want you to be completely SWOONing over your new specs! If for any reason you are not satisfied with your eyewear, we will exchange or refund your purchase within 14 days of your original order’s delivery date. Your eyewear must be in its original packaging and still in new condition in order to qualify. We will cover all costs to replace and/or return them. Email us at info@cryptidandkin.com with your order number and some information on why you’re exchanging / returning the item. Then we will take it from there.